These Terms and Conditions (“Terms”) govern the use of the Croydon Florist website and the sale of floral products and related services to customers in Croydon and the surrounding areas. By accessing our website and placing an order for online flower delivery in Croydon, you agree to abide by these Terms. Please read them carefully before making a purchase. If you do not accept these Terms, you must not use our services or proceed with your order.
1.1 Product Selection
Customers can browse our curated range of fresh flowers, bouquets, arrangements, and gifting items available for delivery in Croydon and nearby areas. We strive to provide accurate images and descriptions, but please note that availability may require the substitution of certain flowers due to seasonal variation or stock levels. All substitutions will retain the value and general style of the chosen arrangement unless otherwise agreed with you.
1.2 Placing Your Order
To place an order for flower delivery in Croydon, select your desired items and add them to the online shopping basket. During checkout, you will be asked to provide recipient information, delivery details (including date and address), and your contact details. Please double-check all details before submitting your order to ensure accuracy. We are not liable for delivery delays or failures arising from incorrect or incomplete information provided by you.
1.3 Acknowledgement and Acceptance
After submission, you will receive an automated confirmation e-mail summarising your order details. This e-mail is an acknowledgment that we have received your order, not a guarantee of acceptance. Orders are subject to acceptance by us, pending payment authorisation and item availability. We reserve the right to refuse or cancel orders at our discretion (for example, if there is a pricing error, flower availability issue, or obvious misuse of promotions).
2.1 Accepted Payment Methods
We accept payment by major credit and debit cards and other secure online payment solutions offered on our website at the time the order is placed. All payments must be made in pounds sterling (GBP). Payment is taken in full at the time of order.
2.2 Secure Transactions
Croydon Florist takes your security seriously and uses established third-party providers to process online payments. We do not store your card details on our website. All payment information submitted via our site is encrypted using secure socket layer (SSL) technology.
2.3 Pricing
All prices displayed include VAT (where applicable) and are correct at the time of publication. Our prices may change from time to time, but such changes will not affect orders already placed.
3.1 Delivery Areas
Our online flower delivery service is available throughout Croydon and surrounding areas. Availability of delivery slots and services for specific addresses is shown at checkout. We do not currently deliver outside these geographic locations.
3.2 Delivery Dates and Times
We will attempt to deliver on your selected delivery date. Same-day and next-day delivery options may be available depending on order cut-off times, stock, and driver availability. We cannot guarantee specific delivery times unless otherwise stated (e.g. morning or afternoon). Occasionally, due to external factors beyond our control (such as extreme weather or traffic disruption), delays may occur. While we will make every effort to keep you informed, Croydon Florist is not liable for such events causing reasonable delivery delays.
3.3 Delivery Instructions and Acceptance
Please provide accurate delivery instructions. If the recipient is unavailable at the delivery address, our driver will attempt to leave the flowers with a neighbour or in a secure location (if one is specified by the customer). A calling card will be left where possible. It is your responsibility to ensure the recipient knows to expect a delivery. Once the goods are delivered as per your instructions or as reasonably possible, our delivery obligation is considered fulfilled.
4.1 Cancelling Your Order
You may cancel or make changes to your order by contacting us before your arrangement has been prepared or dispatched. Most flower orders are processed quickly and may be prepared several hours prior to the indicated delivery date and time. If you need to cancel, please notify us as early as possible. Where cancellation is possible before preparation begins, we will issue a full refund. Once an order has been prepared, dispatched, or delivered, cancellation is not possible except as outlined in section 5 (Returns & Refunds).
4.2 Amendments
Should you need to alter the delivery address, recipient’s details, or message card after placing your order, please contact us promptly. We will endeavour to make your requested changes if the order has not yet been prepared or dispatched.
5.1 perishable products
Due to the nature of fresh flowers as perishable items, returns are generally not accepted except in cases of quality concern, non-delivery, or incorrect items. Please inspect your flowers upon receipt. If you are not satisfied with the condition or quality of your order, contact us within 24 hours of delivery. Where possible, we may request photographic evidence to help us assess the issue and offer an appropriate resolution.
5.2 Refunds or Replacements
In cases where flowers arrive in poor condition, an incorrect item is delivered, or delivery does not take place on the agreed date (excluding events outside our reasonable control), we will offer you the choice of a replacement delivery or a refund. Refunds will be processed to the original payment method used at checkout and may take several business days to appear, depending on your provider.
6.1 General Liability
To the fullest extent permitted by law, Croydon Florist does not accept liability for:
Our maximum aggregate liability will be limited to the value of the product(s) purchased.
6.2 Use of Website
We strive for accurate information and product images on our website, but do not warrant that content is always error-free or current. We reserve the right to make corrections or withdraw products at any time.
Croydon Florist collects and processes personal data in accordance with UK data protection law. Your details are required for the fulfilment of your order and may be used in accordance with our privacy policy. We do not pass your details to third parties except as necessary to fulfil delivery or legal obligations.
From time to time we may offer promotional prices or discount codes for flower delivery and related products. Such promotions are subject to specific terms, may be withdrawn at any time, and are not valid in conjunction with other discounts unless otherwise stated. Promotional codes must be entered at time of order. No cash alternatives are available.
All website content, including text, images, and logos, is the property of Croydon Florist or its licensors. Use of this content for commercial purposes or reproduction beyond personal use is prohibited without explicit written consent.
We aim to provide exceptional service with every flower delivery in Croydon. If you have a comment, complaint, or concern, please contact us promptly. We will investigate and aim to resolve the matter as swiftly as possible.
These Terms and any contract for the purchase of goods and services from Croydon Florist shall be governed by and construed according to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. If any provision in these Terms is unenforceable, this shall not affect the validity of the remaining terms.
We reserve the right to update or revise these Terms from time to time. Changes will be posted on our website and will take effect immediately for new orders. Continuing to use our website or services after any changes constitute your acceptance of the new Terms. Please check this page periodically for the most current version.
These Terms and Conditions apply to all customers ordering flower delivery from Croydon Florist within Croydon and surrounding areas serviced by us. By proceeding with your order, you confirm that you understand and agree to these Terms.
Thank you for choosing Croydon Florist for your online flower delivery needs in Croydon and the surrounding region. We look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Croydon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Croydon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
