As a trusted local Croydon florist, Croydon Florist proudly serves households and businesses in the area with only the freshest flowers. We stand by the quality of every arrangement, handpicking blooms to ensure lasting beauty and satisfaction. Our commitment is backed by a fresh flowers guarantee so that your floral gesture, whether for home, office, or a special event, arrives as you expect: fresh, vibrant, and delightful.
If you receive an order that appears damaged on arrival, please accept our sincere apologies. Despite our utmost care and quality packaging, flowers may on rare occasions be affected during delivery. We kindly ask you to notify us as soon as possible—ideally within 24 hours of receiving your order—so we can promptly address the issue. To help us process your request efficiently, please save the arrangement and any packaging for inspection if required, and provide clear details or images of the damage if available.
We are dedicated to delivering exceptionally fresh flowers to our Croydon customers. Our freshness window guarantees that, when cared for according to the included instructions, your flowers should remain at their best for 5 to 7 days. Flower longevity may vary depending on the type of blooms and environmental conditions, but if you notice premature wilting or the flowers fail to flourish within the first 48 hours of delivery, please get in touch. We want every recipient to enjoy their flowers for the maximum possible time.
Your satisfaction is very important to us. If there is a quality concern with your arrangement—be it freshness, damage, or an item not matching your order—we offer two options, depending on your preference:
Please contact us within 48 hours of delivery to initiate either option so we can resolve your concern swiftly.
If you are ever dissatisfied with your Croydon Florist experience, we welcome the opportunity to make things right. To raise a complaint, simply reach out to our friendly team with your order details, a description of your concern, and any supporting photos if applicable. Our management team reviews all complaints promptly, normally responding within one business day. We take customer feedback seriously and use it to continually improve our products and services.
Croydon Florist has been a proud part of the local community for many years. Households and businesses across Croydon trust us for quality, reliability, and service. For all your flower orders, know that we are committed to your complete satisfaction and will resolve any concerns quickly and courteously. Thank you for choosing us as your local Croydon florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
